Front Line Tours Covid-19 Safety Standards and Protection Procedures

Thank you everyone that has emailed or called expressing their support and kind words over the past 16 months.  It has meant so much to all of us here at Front Line Tours.  We have responsibly organized tours for those who are ready for safe coach travel again.  We have increased all sanitation procedures and went the extra mile to have partitions installed throughout the coach.  We have spared no expense to do things right!  When you are ready, we will be here to individually discuss any of the actions we have taken and any concerns you may have about travelling again by coach.  Our phones and emails are always answered, and we have been working everyday since March to put safe procedures into place to welcome you back.


Starting with a clean coach

Coach company and driver follow a strict detailed cleaning checklist at the start and finish of each day.

  • High touch areas (eg. handrails, washroom, back of seats etc.) will be disinfected each time customer disembarks the coach
  • Single travelers will be given a window seat with no other traveler beside them.
  • We will have hand sanitizer and disinfectant wipes available on board all coaches
  • Prevost Plexiglass partitions have been installed on our coaches to add a layer of protection at each seat
  • Driver and escorts are required to wear a face mask
  • Air purifier systems/filtration systems
  • Cabin air relaced with fresh air–motorcoach HVAC systems are designed to inject a flow of fresh air into the cabin, renewing the air for the entire cabin every 5-7 minutes. (In a home or office, this is typically every 3 hours.)

Staff members and preferred Coach Company and Drivers

  • Coach drivers are and escorts are required to have a vaccine certificate.
  • Drivers and tour escorts are required to face wear masks.
  • Drivers and escorts to sanitize hard surfaces each time passengers depart the coach
  • Sanitizing wipes and hand sanitizer will be available for all staff
  • Any staff experiencing any Covid-19 symptoms will be asked to stay home and require Covid-19 test to return to work.

Our Front Line Protection Procedure

  • Customers are required to wear face coverings or masks when social distancing is not possible including standing in line, boarding/exiting the coach and while moving within the coach eg. Using washroom facility
  • We encourage the use of face covering throughout the entire tour
  • Use of Washroom facility is discouraged and should only be used for urgent matters. Hand Sanitizer to be used upon entry and exciting.  Disinfecting wipes will be available inside facility, it is asked that you wipe down any surfaces touched and dispose of wipes properly.
  • We recommend that you bring your own hand sanitizer, disinfecting wipes and other PPE you feel you require
  • Seats will be assigned, and passengers will not be permitted to change seats mid-trip




What should you expect?

  1. Arrive at scheduled pickup wearing masks
  2. Have suitcases ready with luggage tags attached
  3. Drop off luggage at designated area – do not crowd driver, please respect social distancing
  4. Have signed waiver ready to give to escorts
  5. Line up with social distancing in mind, know your assigned seats
  6. When it is your turn the escorts will call you forward, hand in waiver, accept hand sanitizer offered
  7. You will be required to answer the Covid-19 Screening Checklist:


Risk Assessment:  Screening Questions
1. Do you/ or any member of your household have any of the following symptoms:   fever, new onset of cough, worsening chronic cough, shortness of breath, difficulty breathing, sore throat, difficulty swallowing, decrease or loss of sense of taste or smell, chills, headaches, unexplained fatigue/malaise/muscle aches, nausea/vomiting, diarrhea, abdominal pain, pink eye (conjunctivitis), runny nose/nasal congestion without other known cause Yes No
2. Have you returned to Canada from outside the country (including the USA) in the past 14 days? Yes No
3. Have you had close contact with a person who has tested positive for Covid-19 or is suspected to have Covid-19? Yes   No
4. Have you had close contact with a person with acute respiratory illness who has been outside Canada in the last 14 days? Yes   No
5. Have you been given fever reducing medicine in the last 5 hours? Yes   No


  1. Please be patient the check in procedure will take longer than usual but it is in effort to keep everyone safe. Once you have finished screening you may then board the coach.  Go directly to your seat and sit down.  We will not allow other customers to board until you are seated.  *Stay in your assigned seat.
  2. Any garbage you create must be removed by YOU, please clean up after yourself. Do not leave it    for the escorts!
  3. Bring your own reusable water bottle. There will not be any water distributed on the coach at this time.


Thank you for travelling with Front Line Tours!

We are excited to make some memories with you.

Yes. Approximately  2 or 3 weeks prior to departure you will receive your tour documents consisting of travel tips and useful information, confirmation of your pickup location and time, with contact information, either by mail or email.
Marijuana Legalization and International Travel- Ontario Motor Coach Canada On October 17th, 2018 the Canadian federal government legalized cannabis in Canada. While employers continue to ramp up drug and alcohol policies for managing personnel, there remains growing concern from the group travel industry regarding the customer’s knowledge and awareness of cannabis regulations, particularly when crossing the Canada-US border. While cannabis will be legal in Canada, it remains an illegal substance at the federal level in the United States. What this means to Canadians is that under no circumstances can an individual attempt to cross the border with cannabis or cannabis containing products. Even if crossing from Canada into a US state where cannabis is legal, or decriminalized, it is still illegal to cross the border with cannabis. In fact, attempting to cross the border with cannabis can lead to lifetime ban from entering the US, along with serious criminal penalties. Previous use of cannabis can also result in the same inadmissible designation. This holds true even for those with prescription-use marijuana. Any involvement in the legal cannabis industry in Canada, including being a “shareholder”, can also deem a person inadmissible for life. Once deemed inadmissible, the only option to seek admissibility to the US, in the future, is to apply for waivers which can be costly and time consuming. Canada also will continue to prohibit the importation of cannabis, so those entering Canada, including Canadian citizens with or without a prescription, are not legally able to bring cannabis with them and attempting to do so may result in serious criminal penalties. Failing to declare cannabis products when you enter Canada, or the US can result in enforcement action, including arrest and prosecution. Citizens of the United States are also not permitted to transport cannabis across the border. While a US citizen cannot be deemed inadmissible to the US, a US citizen may face criminal charges and other penalties. Len Saunders, an American Immigration lawyer was recently quoted in the Globe and Mail stating “Not every officer asks this question,” he said in Ottawa. “It’s discretionary. But if you’re asked this question, I’ve always told clients you’re under no obligation to say yes. It’s not a question that is required to be answered at a port of entry,” he added. “You’re not lying if you say nothing.”1 More information on the legalization of cannabis and international travel can be found on the Government of Canada’s website using the links provided below. References: 1 323013412.1532958743 Any passenger from Front Line Tours be denied entry to the United States OR denied boarding of an airplane, if the tour begins with an air flight, that individual will be required to make their own arrangements home, at their own cost and the full cancellation charges of the tour will apply.
Pick Up Points 2018
  • Limeridge Mall: Corner parking lot across from legion on Upper Wentworth  **
  • Burlington: Car Pool lot on Guelph Line and North Service Rd. **
  • Stoney Creek: Optimist Club (890 Queenston Rd.) beside basketball courts  **
  • Grimsby: Welcome Centre (Gateway Niagara) South Service Rd & Casablanca, Parking Lot facing Go Station  **
  • London: Ramada Inn (Exeter & Wellington) lot behind hotel *Can leave car but must park at Exeter & North side of building **
Note** We do offer other locations depending on tour. Please call 1-855-943-4242 for details
The number of seats showing on a particular tour reflects the number of seats left in the web inventory. There may be more seats available allotted to phone reservations. Please call our Office toll free at 1- 855-943-4242 and speak to an agent during regular office hours, i.e. Monday - Friday, 9am to 4:00pm, Saturday, 9:00am - 1:00pm.
Please call our Office toll free at 1- 855-943-4242 and speak to an agent during regular office hours, i.e. Monday - Friday, 9am to 4:00pm, Saturday, 9:00am - 1:00pm. Please have ready the tour name and number, names of people travelling and the reservation number you received by email at time of submitting the web booking.
Front Line Tours recommends the purchase of insurance if the getaway is going outside of Canada. Call the office for all your travel insurance needs, toll free at 1- 855-943-4242 and speak to an agent during regular office hours, i.e. Monday - Friday, 9am to 4:00pm, Saturday, 9:00am - 1:00pm.
In order to make an on-line booking, you must have a valid web account with Front Line Yours. If you do not have one, you can easily create one during the booking process. Your tour may be booked and paid for using our on-line credit card process. When you complete and submit the booking form, you will immediately be sent an emailed confirmation of your successful booking. During the booking request process you will need names, addresses and telephone numbers of all passengers.
You can, but we need to hear from you by phone. Call our Office toll free at 1- 855-943-4242 and speak to an agent during regular office hours, i.e. Monday - Friday, 9am to 4:00pm, Saturday, 9:00am - 1:00pm.
Each tour has a date at which a deposit is no longer accepted and full payment is required. This is usually 4 weeks prior to departure for coach tours and up to 12 weeks prior for tours involving flights, cruises or rail. During the booking process, you will not be able to choose to pay a deposit if that date has passed. In that case, full payment will be required. Payment must be made online by VISA or MasterCard.
The booking process is for a room, most commonly with a maximum capacity of four people. If booking more than one room, make another reservation request, grouping the people rooming together.
Call our Office toll free at 1- 855-943-4242 and speak to an agent during regular office hours, i.e. Monday - Friday, 9am to 4:00pm, Saturday, 9:00am - 1:00pm. For last minute after-hours cancellations, such as the next morning, or for a Monday morning departure, please call the emergency contact number listed on the top of your Full Itinerary. Cancellation penalties may apply, and are outlined in our terms and conditions page.